Privacy Policy and Legal Notice

Commend is a registered trademark of Commend International GmbH. All other products or company names mentioned on this web site are brands or registered trademarks of their respective owners.

All texts, technical data, images, and other material provided on this web site represent non-binding information and can at no time and under no circumstances whatever form the basis, content or subject matter of a contract. Any technical or other changes, including changes in the availability of individual products, are expressly excepted.

Commend takes great care to ensure that the content on this web site is correct and up to date. However, Commend accepts no liability for the completeness, accuracy or up-to-dateness of the content.

Privacy Policy and Data Protection

When using services provided on our web site, you may be asked to provide personal details. However, providing this information is on a voluntary basis only. Your personal details will be treated confidentially in accordance with Austrian data protection regulations.

By providing your personal details – e.g., to log into the Customer section (cLibrary Online / Software and Documentation) or to subscribe to our newsletter – you consent to our storing and using these details for said purposes. The newsletter is free of charge. Every edition includes an option to unsubscribe via a simple click of the mouse. Any processing or use of your personal data for purposes of consulting, advertising (except for delivering our Newsletter), and of market research is subject to your express permission. In case your declaration of consent for the aforementioned purposes includes the transfer of your personal data to third parties specified in the declaration of consent, your data may also be transferred to these specified third parties. Otherwise your personal details will not be made available to third parties. Your consent is voluntary and can be revoked at any time.

You also have the right to access, correct and delete your data at any time. To exercise these rights, you can either view and edit your data when logged in, or you can contact us at

What is a cookie?

A cookie is a small text file used for storing Internet settings. Cookie technology is used on virtually every web site on the Internet. The cookie is downloaded via your Internet browser when you visit a website for the first time. Upon any subsequent visit to that web site with the same device, the stored cookie and its content will either be sent back to the web site that created it (first-party cookie), or to an associated web site (third-party cookie). This allows the web site to detect that your browser has loaded it before. In some cases, a different content may be displayed based on that information.

Some cookies are quite useful, as they may improve your user experience when you re-visit the same web site. Provided you are using the same device and browser as during your first visit to the web site, the cookies will identify your preferences or the way you use a web page, so that the offers shown on the page can be customised to suit your individual needs and interests.

Some cookies (also known as “strictly necessary” cookies) enable functions without which the web site cannot be used properly. These cookies, which are used exclusively by Commend, are called ‘first-party cookies’. They are stored on your computer only for the duration of the current browsing session. For example, when navigating to a new web page, strictly necessary cookies may support the switch from http to (secure) https to provide extra data security. Strictly necessary cookies also store your preferences regarding the use of cookies on our web site. The use of strictly necessary cookies does not require your express consent.

Other cookies, which by legal definition are not strictly necessary to use the web site, serve many important purposes. Without these cookies, certain functions intended for your surfing convenience – such as automatically filling in web form details – would not be available. Your personal settings – e.g., your preferred language – cannot be retained without such cookies and would require you to re-enter them every time you visited the web site. Also, without these cookies we would no longer be able to address your individual requirements with tailored offers.

displayCookieConsentWhen visiting our web site for the first time, you will be notified at the bottom of the page about the use of cookies on this web site. By accessing our web site you consent to the storage of these cookies on your system. The cookie called “displayCookieConsent” prevents this notification from being displayed every time you visit the Commend web site to provide a user-friendly, uninterrupted surfing experience. 1 year
fe_typo_userThis cookie will be set every time you log into our web site to access software and documentation. It causes a unique ID to be stored on the Typo3 content management system. This ID is used for functions such as system logging, storing configuration preferences (e. g., preferred language), and automatic filling in of on-line form fields (e. g., when registering for Commend trainings). Session

This web site also integrates content by third parties. Examples of these are integrated Facebook services or Youtube videos. These third parties may also store cookies while you are visiting our web site, which may provide them with certain information, such as the fact that you have visited a Commend web page. Please visit the web sites of the respective third parties for further information about their cookie usage policies. If you do not consent to the use of approval-requiring cookies (or if you revoke a previous consent), you will only have access to those functions on our web site that can be provided without the use of said cookies. In this case you will not have access to the sections of our web site that are technically capable of integrating third-party content subject to the use of third-party cookies. You will be notified of this by an information message to that effect. In case you do want to access the web content in such a case after all, you will be able to do so only after consenting to the use of approval-requiring third-party cookies. If you want to suppress the use of cookies globally, you can do so via your browser’s configuration settings.

__utmaGoogle Analytics2 years from set/update
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__utmzGoogle Analytics6 months from set/update

Google Analytics

Our web site uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, i.e., text files stored on your computer, which allow for analysing your use of the web site. The information generated by the cookie about your web site usage (including your IP address) will be transferred to, and stored on, one of Google’s servers in the USA. As IP anonymisation is activated on this web site, the IP address detected by Google will be truncated automatically before being transferred within EU member states or contracting member states of the Treaty on the European Economic Area. Only in special cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information to analyse and evaluate the use of this web site in order to generate reports about web site activities for the web site’s operators, and to render services in connection with the use of the web site and Internet. Google may also transfer this information to third parties, if legally required, or to enable third parties to process the data on behalf of Google. Under no circumstance will Google associate your IP address with other data maintained by Google.

You can prevent the installation of the cookies via your browser’s configuration settings; note, however, that in this case you will not be able to take full advantage of all functions provided on this web site. By downloading and installing the following browser plug-in, you can also prevent Google from recording and processing the information that is generated by the cookie and related to your web use (including your IP address):

As an alternative to the browser plug-in, or for browsers on mobile devices, you can click this link to prevent future data capturing by Google Analytics on this web site (this opt-out works only within the browser and within the specified domain). Clicking this link will store an opt-out cookie on your device. If you ever clear all your browser cookies, you will need to click the above link again to opt out of Google Analytics.

Social plug-ins

Our web site uses social plug-ins (“plug-ins”) provided by social network service, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plug-ins are indicated by a Facebook logo and a “Facebook Social Plug-in” label. Whenever you open a page on our web site that uses this social plug-in, your browser will establish a direct connection to Facebook’s servers. Facebook transfers the content of the plug-in to your browser, which in turn integrates it into the web page. Integrating plug-ins this way allows Facebook to be notified when you access one of our web pages that contain the plug-in. If you are logged into your Facebook account at the time, Facebook will be able to link your visit to our web page to your Facebook account. Whenever you interact with Facebook plug-ins – e.g., by clicking the “Like” button – your browser will transfer the corresponding information directly to Facebook, where it will be stored. Please refer to Facebook’s data protection notes for details on the scope of data being captured, the way that Facebook uses and processes your data, and your rights and configuration options for protecting your privacy. If you do not want Facebook to collect data about you while you are visiting our web site, you will have to log out of your Facebook account before navigating to our web site.

Managing and deleting cookies

If you want to block or delete cookies on your computer, you can do so via your browser’s configuration settings. As for managing cookies, most browsers offer an option to accept or decline all cookies, or only specific ones. You also have the option of being prompted every time a web page wants to store a cookie on your system. The methods for managing and deleting cookies vary depending on the browser you are using. To find out how to manage or delete cookies on your browser, we suggest you run your browser’s help function or visit, where you will find step-by-step instructions on how to manage cookies on most common browsers.

Whenever you decide to delete all of your stored cookies, you will have to repeat the opt-out process described above to opt out of Google Analytics. This also applies if you are visiting our web site on a different computer. In case your local Internet security settings are set to a high level where cookies are blocked, you will not be able to perform the opt-out procedure described above. If that is the case, you will be notified accordingly; you can then re-try the opt-out procedure with lower security settings where cookies are accepted.